When a hotel guest asks if breakfast is vegan, what does the desk say?

Vs other Intelligence guides

Guide	Job
Mixed buffet breakfast	Whether the meal may be named vegan. This page is the sentence at the desk.
Guest question	A restaurant dish. Breakfast stations are a different pass.
Kitchen policy	The URL for the kitchen. The desk also needs the breakfast card.
Direct bookings	Why someone books the hotel. Not the 7am answer.
Wine and beer	A glass. Juice, yogurt, and honey are breakfast items.
Hotel AI citations	What assistants repeat. The desk sentence has to match those pages.
This guide	What the desk says when a guest asks if breakfast is vegan

Composite operator guidance. Not legal advice on allergens or EmpCo. Do not treat a worksheet desk count as a typical occupancy rate.

Three lines. Only the true one ships.

Line	When it is true	The desk says
Vegan breakfast	Every station a guest can take without asking is vegan as served	"Breakfast is vegan, including pastry, yogurt, and the hot line. The card is here."
Mixed buffet	Some stations are vegan and some are not	"The buffet is mixed. These stations are vegan: [names]. The card lists them."
Unknown	The card and the room disagree, or the cook changed a station	Pause. Call the kitchen. Do not guess.

Desk line: "The breakfast card is the answer." If the sentence needs a new green word, it waits.

Proof ladder (desk)

What is true this morning	The desk may say	The desk freezes
The card matches the stations in the room	Vegan breakfast, or named vegan stations	"Eco breakfast," "plant-forward feast," "climate-friendly"
Honey, butter, or dairy yogurt is on a station guests can take	Mixed buffet, and name the vegan stations	"It is vegan if you skip the honey"
A cooked vegan plate exists beside a mixed buffet	Name that plate	Calling the whole buffet vegan because the plate exists
The guest asks about an allergy	Hand the allergen protocol	"Vegan means safe for your allergy"

Desk kit

1. Walk the buffet before the desk opens. Tick vegan breakfast or mixed.
2. Write one sentence on a card at the desk. Name stations when the buffet is mixed.
3. Match the booking page and the OTA line to that sentence. A vegan breakfast claim on the site with a mixed room is a mismatch.
4. List the easy misses: honey, butter portions, yogurt, pastry glaze, hot-line garnish.
5. Rehearse once with a person who did not set the buffet.
6. If the kitchen swaps a station, the card changes before the next guest asks.

Leave out	Why
"The breakfast is vegan" on a mixed buffet	The guest will repeat it in a review.
A room discount for asking	The question is about the food.
A green slogan	Claims calculator.
A vegan hotel claim from the fruit bowl alone	The buffet guide already freezes that shortcut.

Allow vs banned

Surface	Allow	Kill
Desk	Scope plus station names, or a full vegan breakfast line	Mixed buffet called vegan
Card at the door	The same words	A quieter card than the spoken line
Booking page and OTA	The same scope	A vegan breakfast badge the room does not serve
Board story	Mismatches fixed	Invented occupancy percentage

EmpCo from 27 September 2026 still applies to a green line that also appears on an EU-facing stay page. Do not publish an occupancy lift for a clearer desk.

10-check desk log (run before breakfast service)

Walk the room and read the card, not the OTA slogan. Log Y/N.

#	Check	Pass
1	Desk sentence matches the card?	Yes.
2	Every open station checked?	Pastry, yogurt, honey, butter, hot line.
3	Mixed buffet named as mixed?	Yes, when true.
4	Vegan stations named out loud?	Yes, when mixed.
5	Booking page uses the same scope?	Direct bookings.
6	OTA line uses the same scope?	Yes.
7	Allergen question sent to the protocol?	Not answered with "it is vegan."
8	No eco or climate slogan?	Yes.
9	Kitchen swap updates the card the same morning?	Yes.
10	Did a listing promise more stays from a vegan badge?	Ignore. No invented %.

Fix the card that morning. The desk called a mixed buffet vegan: correct the line before the next guest.

Desk freeze (labeled example)

Replace every cell from this morning's buffet. Do not copy the example as an occupancy benchmark.

Field	Worked example	Your cell
Breakfast scope	Mixed buffet example, or VEGAN BREAKFAST	[scope]
Desk answers heard	6 answers example	[answers]
Lines that overclaimed	2 leftover "vegan breakfast" lines on a mixed buffet example. Remove them.	[overclaim]
Pages that disagree	1 OTA badge example. Edit it.	[bad_page]

Those cells are worksheet labels. If [scope] is UNKNOWN, the desk pauses until the kitchen writes the card.

Go / no-go

Call	When
No-go	Mixed buffet called vegan, booking page disagrees, allergen answered as vegan
Go on the sentence	Card, desk, and booking page name the same scope
Partial go	Use the mixed-buffet sentence this morning. Edit the OTA line today.

Score overclaim lines and pages that disagree. An occupancy rate is not a KPI for the desk.

Template fields and 7-day run

Field	Fill with	Do not invent
[scope]	Vegan breakfast or mixed buffet	A "mostly vegan" breakfast
[stations]	Named vegan stations, or ALL	The fruit bowl as the whole meal
[signer]	Person who hears one desk answer	A script nobody walked the buffet for
[markets]	US / EU / UK / both	One climate line per market

Brief: "Scope: [scope]. Stations: [stations]. Signer: [signer]. Markets: [markets]. If the scope is unknown, pause. No mixed buffet called vegan. No occupancy %."

1. Day 1: Walk the buffet. Fill [scope] and [stations].
2. Day 2: Write the desk sentence. Strip slogans.
3. Day 3: Match the booking page and one OTA listing.
4. Day 4: Rehearse with a person who did not set the buffet.
5. Day 5: Hear [answers]. Log [overclaim].
6. Day 6: Edit [bad_page] so the public line matches the card.
7. Day 7: Run the 10-check log before service.

Frequently asked questions

When a hotel guest asks if breakfast is vegan, what does the desk say?

Say whether every station a guest can take without asking is vegan, or name the vegan stations. Point to the breakfast card. Do not call a mixed buffet a vegan breakfast, and do not invent an occupancy percentage.

Is this the buffet naming guide?

No. That guide decides when the meal may be called vegan. This guide is the sentence the desk says, and it has to match that rule.

May the desk say guests can make it vegan by skipping honey?

No. If honey, butter, or dairy yogurt is on a station guests can take without asking, the breakfast is mixed. Name the vegan stations.

What if the booking page still says vegan breakfast?

Edit the page the same day. The desk does not repeat a line the room does not serve.

What do we measure if not an occupancy percentage?

Desk lines that overclaimed, and public pages that still disagree with the card.