What does a vegan restaurant say when a guest asks if the wine or beer is vegan?

Vs other Intelligence guides

Guide	Job
Guest dish script	Whether the plate is fully vegan. This page is the glass.
Kitchen policy	The URL for kitchen scope, honey, and cross-contact. The drinks note lives with the producer sheet.
Menu claims	Words on the food card. The drinks list uses the same honesty, on its own sheet.
Seasonal menu claims	Festive food wording. Not a house-wine guess.
Supplier spec	Invoice and receiving for food. The drinks note is the producer or importer line for that SKU.
Delivery apps	Commission and first-party orders. Not what staff say about fining.
This guide	What staff say when a guest asks if the wine or beer is vegan

Composite operator guidance. Not legal advice on labeling or allergens. Do not treat a worksheet count as a typical attach rate for drinks.

Three lines. Only the noted one ships.

Line	When it is true	This service
Vegan as noted	The producer or importer note for this SKU says no animal fining, or names a fining the note itself calls vegan	"This glass is vegan on our producer note. I can show you the line."
Not vegan	The note names isinglass, gelatin, casein, egg white, or another animal ingredient	"This one uses [agent] in fining. It is not vegan. Here is a glass whose note says otherwise."
Unknown	No note for this vintage, keg, or batch	"I do not have the producer note for this one. I will not guess."

Staff line: "The producer note is the answer." A vegan kitchen does not upgrade an unknown glass into a yes.

Proof ladder (drinks)

What is true this service	Staff may say	Staff freeze
A dated producer or importer note matches the SKU on the list	Vegan or not vegan, in the note's words	"All our wine is vegan" when one SKU is unknown
The note names isinglass, gelatin, casein, or egg	The agent, and a swap whose note is clear	A shrug, or "it is only a trace"
Beer, cider, or a mixer is on the same list	The same three lines	A separate folklore answer for beer
The guest asks about a honey mead or a milk stout	Name honey or lactose when the label or note names it	"Plant-based kitchen, so the drinks are fine"

Script kit

1. One drinks sheet. Each wine, beer, cider, and house pour gets vegan, not vegan, or unknown.
2. Attach the note. Producer email, tech sheet, or importer line, dated, filed with the SKU. A memory of a website is not the note.
3. Print three spoken lines on the staff card. Unknown is a complete answer.
4. Name one swap that is vegan as noted and in stock tonight. No discount for asking.
5. Rehearse once with a person who does not buy the wine. They read one unknown SKU back as unknown.
6. Keep the dish script on its own card. Do not answer the plate and the glass with one slogan.

Leave out	Why
"Organic means vegan"	Organic does not decide the fining agent.
"Natural wine is vegan"	Some unfined wines are vegan. The note still has to say so for this bottle.
A percent-off for the question	The question is about the glass, not a code.
A green slogan on the list	Claims calculator.

Allow vs banned

Surface	Allow	Kill
Table	SKU name, note status, one swap	Guessed fining, "everything behind the bar"
Printed drinks list	The same three statuses as the spoken line	A vegan leaf on unknown SKUs
By-the-glass change	Update the sheet before the new keg or bottle is poured	Last month's note on this month's batch
Board story	Unknowns cleared or left unknown	Invented share of vegan glasses sold

EmpCo from 27 September 2026 still applies to a green line that also ships on an EU-facing menu or site. Do not publish a cover lift for clearer drinks answers.

10-check service log (run before the next seating)

Open the drinks sheet and one producer note. Log Y/N.

#	Check	Pass
1	Staff name the glass or bottle?	Yes.
2	Status comes from a note, not memory?	Yes.
3	Unknown stays unknown?	Yes.
4	Isinglass, gelatin, casein, or egg named when the note names them?	Yes.
5	Beer and cider use the same sheet?	Yes.
6	New keg or vintage updated before pour?	Yes.
7	No organic-equals-vegan line?	Yes.
8	No discount for the question?	Yes.
9	Dish script still separate?	Dish script.
10	Did a vendor promise more wine sales from a vegan badge?	Ignore. No invented %.

Fix the sheet that day. An unknown glass was called vegan: correct the line before the next seating.

Drinks freeze (labeled example)

Replace every cell from the live sheet. Do not copy the example as a sales benchmark.

Field	Worked example	Your cell
SKUs on the list	8 drinks example	[skus]
Notes on file	6 dated notes example	[notes]
Unknowns still poured	2 leftover unknown SKUs example. Say unknown, or pull them.	[unknown]
Lines that overclaimed	1 leftover "all our wine is vegan" line example. Remove it.	[overclaim]

Those cells are worksheet labels. If [notes] is NONE for a SKU, staff say unknown.

Go / no-go

Call	When
No-go	No notes, a vegan mark on unknown SKUs, one slogan for the whole bar
Go on the script	Each poured SKU is vegan, not vegan, or unknown from a note
Partial go	Say unknown tonight where the note is missing. Add the note before the next service claims vegan.

Score unknown SKUs called vegan, and notes older than the current batch. A drinks attach rate is not a KPI for the script.

Template fields and 7-day run

Field	Fill with	Do not invent
[sku]	Glass or bottle asked about	A vegan claim with no note
[note]	Dated producer or importer line	A staff memory of a blog
[signer]	Person who hears one table	A card nobody rehearsed
[markets]	US / EU / UK / both	One climate line on the drinks list

Brief: "SKU: [sku]. Note: [note]. Signer: [signer]. Markets: [markets]. If the note is NONE, say unknown. No organic shortcut. No drinks %."

1. Day 1: List every wine, beer, cider, and house pour. Count [skus].
2. Day 2: File the producer or importer note per SKU. Count [notes] and [unknown].
3. Day 3: Write the three spoken lines. Strip slogans.
4. Day 4: Mark the printed list with the same three statuses.
5. Day 5: Rehearse one unknown SKU. Confirm the person says unknown.
6. Day 6: Listen during service. Log [overclaim].
7. Day 7: Run the 10-check log before the next busy service.

Frequently asked questions

What does a vegan restaurant say when a guest asks if the wine or beer is vegan?

Name the glass or bottle, then say vegan, not vegan, or unknown from the producer note the restaurant keeps. If the note is missing, pause. Do not guess a fining agent.

Is organic wine vegan?

Not by that word. Staff use the producer note for the bottle in front of the guest. Organic does not name the fining agent.

May staff check a public wine list on their phone?

A public list can help them request a note. It is not the note. If the restaurant has no dated line for this SKU, the answer is unknown.

Does a fully vegan kitchen make the bar vegan?

No. The plate and the glass are separate answers. Unknown wine stays unknown.

What do we measure if not a drinks percentage?

Unknown SKUs that were called vegan, and notes that do not match the current batch.