What does a vegan restaurant say when a guest asks if a dish is fully vegan?

Vs other Intelligence guides

Guide	Job
Kitchen policy	The URL diners and assistants can cite. This page is what staff say out loud.
Menu claims	Words on the card. The spoken line matches those words.
Seasonal menu claims	Festive card wording. Not the walk-up answer.
Awareness day	Reservation cap and one special. Not the guest script.
Review response	A public reply after the meal. The table is live.
Google review reply	Maps text. Not the server's sentence.
This guide	What staff say when a guest asks if a dish is fully vegan

Composite operator guidance. Not legal advice on allergens or EmpCo. Do not treat a worksheet table count as a typical cover rate.

Three lines. Only the true one ships.

Line	When it is true	This service
Fully vegan kitchen	Every plate, drink modifier, and default garnish is vegan as served	"Yes. The kitchen is fully vegan. The policy is on this page."
Mixed kitchen, vegan dish	The dish is vegan. Other plates are not.	"This dish is vegan. The kitchen also serves non-vegan plates. Here is the policy."
Unknown	The card and the policy disagree, or the modifier is off menu	Pause. Check the policy owner. Do not guess.

Staff line: "The policy page is the answer." If the sentence needs a new green word, it waits for the claims calculator.

Proof ladder (table)

What is true this service	Staff may say	Staff freeze
Policy URL is live and matches the card	Kitchen scope plus the URL or QR	"Eco kitchen," "climate-friendly," "guilt-free"
Shared fryer or grill is in the policy	Name it when the guest asks about cross-contact	"Totally separate" if it is not
Honey, wine, or a non-vegan garnish exists	Name the item or the swap	"Everything is vegan" as a shortcut
Guest asks about allergens	Hand the allergen protocol. Vegan is not a substitute.	"Vegan means safe for your allergy"

Script kit

1. Print the three lines on a staff card. One kitchen type only is checked.
2. Put the policy URL on the card and on the QR at the host stand.
3. List modifiers that change the answer: cheese, honey drizzle, wine reduction, shared fryer.
4. Rehearse once before service. A person who was not in the kitchen meeting reads it back.
5. Log mismatches when a guest hears a line the policy does not support. Fix the card or the policy the same day.
6. Keep review replies on their own guide. Do not paste the table script into Maps.

Leave out	Why
"100% vegan" when the kitchen is mixed	The guest will repeat it in a review.
A percent-off for asking	The question is about the food, not a code.
A green slogan	Claims calculator.
An invented certification	Name only marks the policy already lists.

Allow vs banned

Surface	Allow	Kill
Table	Dish name, kitchen scope, policy pointer	Allergen-free shortcut, eco feast
Host stand	Same three lines, QR to policy	A different story than the server
Awareness-day special	The special name from the card	A new climate claim for the day
Board story	Mismatches fixed	Invented cover percentage

EmpCo from 27 September 2026 still applies to a green line that also ships on an EU-facing menu or site. Do not publish a cover lift for clearer answers.

10-check service log (run before the next seating)

Listen to one table and read the policy, not a marketing line. Log Y/N.

#	Check	Pass
1	Staff name the dish?	Yes.
2	Kitchen scope matches the policy?	Policy.
3	Shared equipment named if asked?	Yes, when true.
4	Allergen question sent to the allergen protocol?	Not answered with "it is vegan."
5	QR or URL works on a phone?	Yes.
6	Menu card uses the same words?	Menu claims.
7	No eco or climate slogan?	Yes.
8	No discount offered for the question?	Yes.
9	Certification named only if the policy lists it?	Yes.
10	Did a vendor promise more covers from a script?	Ignore. No invented %.

Fix the card that day. A mixed kitchen was called fully vegan: correct the line before the next seating.

Script freeze (labeled example)

Replace every cell from the live policy. Do not copy the example as a cover benchmark.

Field	Worked example	Your cell
Kitchen type	Mixed kitchen example, or FULLY VEGAN	[kitchen]
Tables heard	6 tables example	[tables]
Lines that overclaimed	2 leftover "100% vegan" lines example. Remove them.	[overclaim]
Policy URL failures	1 dead QR example. Fix it.	[bad_qr]

Those cells are worksheet labels. If [kitchen] is UNKNOWN, staff pause until the policy owner writes the line.

Go / no-go

Call	When
No-go	Policy and card disagree, dead QR, allergen answered as "vegan"
Go on the script	One kitchen type, matching policy, modifiers listed
Partial go	Use the honest mixed-kitchen line tonight. Fix the card tomorrow morning.

Score overclaim lines and dead QR codes. A cover rate is not a KPI for the script.

Template fields and 7-day run

Field	Fill with	Do not invent
[kitchen]	Fully vegan or mixed	A third "mostly vegan" label
[policy]	Live policy URL	A GBP Q&A as the only source
[signer]	Person who hears one table	A script nobody rehearsed
[markets]	US / EU / UK / both	One climate line per market

Brief: "Kitchen: [kitchen]. Policy: [policy]. Signer: [signer]. Markets: [markets]. If the kitchen type is unknown, pause. No allergen shortcut. No cover %."

1. Day 1: Read the policy and the card. Fill [kitchen].
2. Day 2: Write the three lines. Strip slogans.
3. Day 3: Print the staff card and test the QR.
4. Day 4: Rehearse with one person who skips the kitchen meeting.
5. Day 5: Listen to [tables] during service. Log [overclaim].
6. Day 6: Fix mismatches on the card or the policy, same words on both.
7. Day 7: Run the 10-check log before the next busy service.

Frequently asked questions

What does a vegan restaurant say when a guest asks if a dish is fully vegan?

Name the dish, say whether the kitchen is fully vegan or mixed, and point to the published kitchen policy. Do not invent allergen-free or a cover percentage.

Is this the kitchen policy page?

No. That page is the URL. This page is the sentence staff say, and it has to match the URL.

May staff say the dish is allergen-free because it is vegan?

No. Send allergen questions to the allergen protocol. Vegan is not a safety claim.

What if the menu and the policy disagree?

Pause. The policy owner picks one line. Staff do not invent a third version at the table.

What do we measure if not a cover percentage?

Overclaim lines heard, and whether the policy QR still loads.